
What’s the True Cost of a 1-Star Review? And How to Erase It
Every small business owner has felt that familiar sinking feeling in their stomach. You’re checking your Google Business Profile, feeling good about your work, and then you see it. A one-star review. Maybe it’s from a disgruntled customer. Or maybe it’s from someone you’ve never even met. It doesn’t matter. That single star feels like a punch to the gut.