Live Chat

ENGAGE WITH YOUR CUSTOMERS 24/7

A study by the American Marketing Association study shows that live chat can increase conversions by at least 40 percent and that the typical ROI rate from paid live chat websites is about 305%. The same report states that customers that use live chat are three times more likely to make purchases versus those who don’t.

These numbers make ONE thing clear: Live chat is effective in generating leads and making sales.

                         Our agents, your team

It takes a real human to be personable and deliver on the nuances of your brand. Your customers seek to have a conversation with you, not with a robot. Every Blazeo agent is trained to represent your brand and build trust in every conversation.

Live Chat Software Service

IMPROVE YOUR ONLINE ADVERTISING ROI

You spend a lot driving online prospects to your website. Don’t let them leave without knowing who they are.

ENGAGE WITH VISITORS, IMPROVE EXPERIENCE

Website visitors are customers waiting to talk to you. Reach out to them through live chat.

INCREASE WEB CONVERSION, GET MORE SALES LEADS

Most websites convert less than 3%-5% of their visitors to sales. Don’t let yours be one of them.

Call Connect

Seamless transition to take your qualified prospects from initial chat to phone to accelerate conversion.

Intent Buttons

Display intent buttons on your chat widget on any channel, so your customers don’t have to think about – what to say.

Video Greet

Transform your chat widget into a facetime-like experience. Your website visitors get to meet the face of the company and instantly connect with your brand.

Omnichannel

Provide a consistent chat experience (and workflow for your team) over Google Business Messaging, Facebook Messenger, and any other channel where your customers may find you.

Switch To Text

Your customers can choose to switch from chat to SMS anytime they wish to increase their level of convenience.

Exit Pop-up

Best way to recapture your customers as soon as they indicate an intent to leave your site.

Brand Customizations

Complete your chat experience with a look and feel that reflects your brand.

Lead Routing

Seamless CRM integrations and multiple email routing makes it possible to streamline your workflow based on the qualification details matter to your business.

HOW IT WORKS

CUSTOMIZATION

We customize both the chat widget design for your website and the chat responses our chat agents will use.

EASY SETUP

Takes only a few minutes to add our live chat widget to your site. Our support team will take care of the rest.

START GETTING LEADS

We start chatting with your website visitors, sending you qualified leads in real time via email, text message and/or live call connects.

HOW IT WORKS

With live chat enabled on your website, we’ll instantly engage your visitors. In addition, we qualify prospects to ensure they’re in search of your services and a good fit with your business. Live chat is a familiar channel for website visitors. When they’re not interested in picking up the phone or submitting a form, chat service offers a convenient alternative. This interaction is invaluable in gaining new leads and new customers for your business, especially outside of your regular schedule.

Be the First Business Owner to Respond

Prospects looking for a business online will visit several websites. Your business marketing will get them there. But online marketing does not guarantee a conversion. In a competitive space, the business that is quickest to engage and able to turn a passive visitor into a customer will often win their business. This is the quintessential application of live chat. A trained live chat agent responding in a timely manner provides a high-quality customer service experience to each visitor. Even after office hours!

Industry Trained Live Chat Agents

We route your chats to agents who are trained to handle your prospects. Their primary goal is to convert visitors into potential customers for your business. Training ensures they’re able to route customer support requests to the correct destination. But we won’t ever provide guidance or opinions over live chat. Because of this, you never have to worry about your potential clients receiving answers that you or your office staff wouldn’t give. You can even customize interactions by tailoring your business questions, answers and/or messages.

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