“Is This Place Any Good?” How Google’s AI Reads Your Reviews to Answer Customers (Before They Ever See Your Website) H1: “Is This Place Any Good?” How Google’s AI Uses Your Reviews to Answer Your Customers
Here’s a stat that should make every small business owner sit up straight: 90% of consumers used Google to evaluate local businesses last year. (Source: BrightLocal). For over a decade, I’ve been advising my clients—from lawyers to plumbers to restaurant owners—that their online reputation is their “digital front door.” We all know the drill: a […]
Why Visibility Now Lives in AI Answers, Not on Your Homepage
“The best place to hide a dead body is page two of Google.”— Unknown digital marketer, circa 2010. That used to be true.Now? The best place to hide your business is in Google’s AI Overview, ChatGPT’s summary, or Bing Copilot’s suggestions — if you’re not mentioned there, you simply don’t exist. Let’s be honest: we’ve […]
More Than “Fluff”: How a 0.5-Star Rating Change Can Skyrocket Your Revenue
The “0.5 Star” Difference: How a Small Shift in Your Rating Can Mean a 15% Jump in Revenue A one-star increase in your Yelp rating can lead to a 5-9 percent increase in revenue. That’s not me just saying that. That’s not a fuzzy marketing guess. That’s a direct finding from a famous study by […]
Are Customers Choosing Your Competitor (Because of Reviews)? 🏃♀️
Why Reviews Are the Lifeblood of Your Business Let’s try a quick thought experiment. Think about the last time you needed a local service for the first time. Maybe a plumber for a leaky faucet, a new restaurant for date night, or a mechanic for that weird noise your car was making. What was the […]
Why is Removing Negative Content So Important for My Business’s Survival?
Here’s a tough question: What’s the first thing a potential customer does after hearing your company’s name? I can tell you with near-certainty what they don’t do. They don’t just take your word for it. They pull out their phone, they type your name into Google, and they look for proof that you’re the real […]
Why Your Online Reputation is Costing You (or Making You) a Fortune
Why Your Online Reputation is Costing You (or Making You) a Fortune Nearly 9 out of 10 consumers check online reviews before making a purchase. Let that sink in for a moment. That’s not a fringe group of internet-savvy millennials. That’s nearly everyone. It’s the person looking for the best coffee shop “near me” on […]
Is your Google Business Profile working FOR you? 📈
30 Days from Now: Will You Be Invisible, or Will Your Business Be Thriving? Picture this. Fast forward 30 days. Your phone is ringing. New customers are walking through your door. Your Google Business Profile is alive with five-star reviews, and people are finding you without you having to spend a fortune on ads. Your […]
Ready to outrank competitors 53x faster? 🚀
Are You Missing the Biggest Opportunity in Marketing? Why AI Video is Your Secret Weapon The internet is changing, and so is the way your customers find and buy from you. It used to be all about websites and blog posts. But today, if you aren’t using video, you are getting left behind. I’ve been […]
Can ignoring a negative review really hurt my business’s SEO? 😩
Can ignoring a negative review really hurt my business’s SEO? 😩 Hi, I’m Linda Donnelly. For over ten years, my team and I at Business Solutions Marketing Group have helped small businesses get more customers. We’ve seen a lot of things change in marketing, but one thing has always stayed true: your online reputation is […]
Have you tried to remove a Google review and failed?🤔
Is it possible to remove a bad Google review? 🤯 Hi, I’m Linda Donnelly. For over ten years, my team and I at Business Solutions Marketing Group have helped small businesses get more customers. We’ve seen a lot of things change in marketing, but one thing has always stayed true: your online reputation is everything. […]